If you’ve been in the IT workforce for more than a few weeks, you’ve probably had one of those facepalm moments when you simply can’t believe the stupidity of some management decision. It must be a common experience, since “Dilbert” is still around after decades on the comic pages. Depending on your temperament and experience, you feel bewilderment, anger, hopelessness or apathy.

In those moments, it’s easy to dismiss your boss (or someone five steps up the ladder) as an idiot, to simply write that person off and forever assume that he doesn’t know what he is doing. But it would be a mistake to do so.

Of course, sometimes your instinct is right and it really is a bad decision, one that ignores inconvenient facts or expert advice in favor of the decision-maker’s internal beliefs. Some leaders believe themselves infallible, and some people won’t accept that they can’t get what they want until every possible approach — including the ridiculous — has failed.

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