In a year when it seemed that CRM continued to blur into other technologies -- artificial intelligence, the Internet of Things, analytics, predictive tools -- there was no shortage of things to blog about. However, only a few bloggers really captured what was going on in CRM in 2016 and reflected the evolution of the technology in their own unique ways. Doing that is a great way to land on our list of the 20 Best CRM Blogs, which looks back on a year of writing on the subject of CRM -- not just CRM, the technology, but CRM, the discipline.