In this company, IT reports directly to the head of Finance — which is why a pilot fish is called in one day to explain why he’s spending $20 on power strips instead of getting $5 models.
“The next day, maintenance was working on lights in an office area and put 220 volts through the wall outlets,” says fish. “I am told users saw fire shoot from the outlets!
“I didn’t have enough power strips in stock for replacements, and had to call my sales rep, who did a great job of finding 20 in the area and bringing them to me within two hours.
“And one quick purchase order later, we had a cart rolling down the hallway with an IT staffer saying, ‘Bring out your dead! Bring out your dead!’ and the users traded all their dead power strips for new ones.