Microsoft released its latest Windows 10 update earlier this year. The name, Creators Update,makes it sound bigger than it is; it’s really a minor step forward. But about 10 million Windows 10 customers have to face up to an unpleasant surprise: Their machines can’t update to Creators Update.

That’s how many poor sad sacks bought a Windows 8.x laptop in 2013 or 2014 with an Intel Clover Trail processor. Any of them who have tried to update their PC with the March 2017 Creators Update, version 1703, had no success and were presented with this message: “Windows 10 is no longer supported on this PC.” Boy, that must have been fun!

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